Sansonnet Wallcovering | Politique de confidentialité

Sansonnet SA is committed to protecting your privacy. Please contact us if you have any questions or problems regarding the use of your personal data and we will be happy to assist you.
By using this site and/or our services, you consent to the processing of your personal data as described in this privacy policy.

Terms used in this policy
Data protection principles we follow
What rights do you have regarding your personal data?
What personal data do we collect about you?
How do we use your personal data?
Who else can access your personal data?
How do we keep your data secure?
Information on cookies
Contact information

Personal data – any information relating to an identified or an identifiable individual.
Processing – any operation or set of operations performed on personal data or sets of such data.
Person involved – a individual whose personal data is being processed.
Child – an individual under the age of 16.
We / Us – Sansonnet SA

We are committed to respecting the following data protection principles:

Processing is legal, fair and transparent. Our processing activities are based on legitimate grounds. We always consider your rights before processing personal data. On request, we will provide you with information about the processing of your personal data.
Processing is limited to the objective/purpose. Our processing activities correspond to the objective/purpose for which the personal data was collected.
Processing is carried out with a minimum of data. We collect and process only the minimum amount of personal data required for any purpose.
Processing is limited in duration. We will not keep your personal data for longer than is necessary.
We will do our best to ensure the accuracy of the data.
We will do our best to ensure the integrity and confidentiality of the data.

Data subjects have the following rights:

Right to information – which means that you have the ‘right to know’ whether your personal data is being processed; what data is collected, where it comes from, why and by whom it is processed.
Right of access – which means that you have the right to access the data that you have provided, or collected about yourself. This includes your right to request and obtain a copy of your personal data collected.
Right of rectification – which means that you have the right to request the rectification or deletion of your personal data that is inaccurate or incomplete.
Right to erasure – which means that in certain circumstances, you can request that your personal data be deleted from our archives.
Right to restrict processing – which means that under certain conditions, you have the right to restrict the processing of your personal data.
Right to object to processing – which means that in certain cases you have the right to object to the processing of your personal data, for example in the case of direct marketing.
Right to object to automated processing – which means that you have the right to object to automated processing, including profiling; and not to be subject to a decision based solely on automated processing. You may exercise this right whenever profiling has legal effects concerning you or significantly affecting you.
Right to data portability – you have the right to obtain your personal data in a machine-readable format or, if practicable, by direct transfer.
Right to complain – in the event that we refuse your request under access rights, we will provide you with the reason for our refusal. Please contact us if you are not satisfied with the way your request has been dealt with.
Right to assistance from a supervisory authority – this means that you have the right to assistance from a supervisory authority and the right to other legal remedies such as claiming damages.
Right of withdrawal – you have the right to withdraw any consent given for the processing of your personal data.

Information you have provided to us
This may include your e-mail address, name, billing address, home address, etc., mainly information needed to deliver a product / service to you, or to improve your customer experience with us. We record the information you provide so that you can comment or carry out other activities on the website. This information includes, for example, your name and e-mail address.

Automatically collected information about you
This includes information stored automatically by cookies and other session tools. For example, information from your shopping basket, your IP address, your purchase history (if applicable), etc. This information is used to improve your customer experience. When you use our services or consult the content of our website, your activities may be recorded.

Information provided by our partners
We collect information from our trusted partners, with confirmation that they have legitimate reasons for sharing this information with us. This is either information you have provided to them directly or information they have collected about you for other legitimate reasons. See the list of our partners:

Ergopix Sàrl
Infomaniak SA

Public information
We may collect information about you that is publicly available.

We use your personal data for the following purposes:

to provide you with our service. This includes, for example, registering your account; providing you with other products and services you have requested; providing you, at your request, with promotional items and communicating with you in relation to those products and services; communicating and interacting with you; and informing you of changes to any service.
to improve your customer experience;
to meet a legal or contractual obligation;

We use your personal data for legitimate reasons and/or with your consent.

In order to conclude a contract or fulfil contractual obligations, we process your personal data for the following purposes:

allow you to be identified;
provide you with a service or send / offer you a product;
communicate either in the context of sales or invoicing;

On the basis of a legitimate interest, we process your personal data for the following purposes:

send you personalised offers* (from us and/or our carefully selected partners);
manage and analyse our customer base (purchasing behaviour and history) in order to improve the quality, variety and availability of the products/services offered/supplied;
conducting customer satisfaction surveys;

Unless you have informed us otherwise, we intend to offer you products / services that are similar or identical to your purchase history / browsing behaviour on the site, in our legitimate interests.

With your consent, we process your personal data for the following purposes:

send you newsletters and offers (from us and/or our carefully selected partners);
for other purposes for which we have asked your consent;

We process your personal data in order to meet the obligations arising from the law and/or use your personal data for the choices provided for by the law. We reserve the right to anonymise personal data collected and to use such data. We will only use data outside the scope of this policy if it is anonymised. We will retain your billing information and other information collected about you for as long as is necessary for accounting purposes or other legal obligations, but for no longer than 3 years.

We may process your personal data for other purposes not listed here, but which are compatible with the original purpose for which the data was collected. In doing so, we will ensure that:

the link between the purposes, the context and the nature of the personal data is appropriate for further processing;
further processing is not detrimental to your interests, and
there is an appropriate backup for the treatment.

We will inform you of any further processing and objectives.

We do not share your personal data with strangers. In some cases, personal data about you is provided to our trusted partners to enable us to provide you with the service or improve your customer experience. We share your data with:

Our processing partners:

Ergopix Sàrl
Infomaniak SA

We only work with processing partners capable of ensuring an adequate level of protection for your personal data. We disclose your personal data to third parties or public officials where we are legally required to do so. We may disclose your personal data to third parties if you have consented or if there are other legal grounds.

We do our best to protect your personal data. We use secure protocols for communication and data transfer (such as HTTPS). We use anonymisation and pseudonymisation where appropriate. We monitor our systems for vulnerabilities and attacks.

Although we do our best, we cannot guarantee the security of information. However, we undertake to inform the competent authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and to assist the authorities in the event of a breach.

If you have an account with us, please note that you must keep your user name and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ navigation paths within pages and collect information about users. This is done in order to personalise and improve your experience with us.

A cookie is a small text file stored on your computer. Cookies store information used to help the sites function. We can only access cookies created by our website. You can control your cookies at browser level. Choosing to disable cookies may prevent you from using certain functions.

We use cookies for the following purposes:

Necessary cookies: these cookies are necessary for you to be able to use certain important functions on our website, such as logging in. These cookies do not collect any personal information.
Functionality cookies – these cookies provide functionality that makes using our service more convenient and allows us to offer more personalised features. For example, they may remember your name and email address in comment forms, so you don’t need to re-enter this information the next time you comment.
Analytical cookies: these cookies are used to track the use and performance of our website and services.
Advertising cookies: these cookies are used to deliver advertising that is relevant to you and your interests. They are also used to limit the number of times you see an advertisement. They are generally placed on the website by advertising networks with the permission of the website operator. These cookies remember that you have visited a website and that this information is shared with other organisations such as advertisers. Most of the time, targeting or advertising cookies will be linked to the site features provided by the other organisation.

You can delete the cookies stored on your computer via your browser settings. The following links show you how to set cookies for different browsers:

We use Google Analytics to measure traffic on our website. Google has its own privacy policy, which you can consult here. If you wish to deactivate Google Analytics tracking, please install this extension in your browser:

https://tools.google.com/dlpage/gaoptout

Supervisory authority

E-mail: contact20@edoeb.admin.ch
Phone: +41 31 322 4395

We reserve the right to make changes to this privacy policy.

If this privacy policy is translated into other languages, the French version shall be binding.

Last modification made on 16.12.2024.